Exciting Opportunity for Team Leads in Customer Service & E-commerce!

Are you an experienced leader passionate about customer service and e-commerce? We're looking for a motivated Team Lead to lead and inspire our Virtual Assistants to reach their full potential. If you're ready to step into a leadership role and elevate your career, we want to hear from you!

What We’re Looking For:

• 3+ years of leadership experience and customer service background
• Strong English communication skills (written and spoken)
• Experience with Shopify, BigCommerce, and Amazon a plus
• Familiarity with tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias is advantageous
• Expertise in managing performance, attendance, and KPIs
• Skilled in bi-weekly team coaching and 1-on-1 sessions
• Ability to assess agent health, safety, and welfare
• Proficient in creating and analyzing performance reports
• Experience in conducting performance reviews and agent development

Key Responsibilities:

• Supervise agent performance, including attendance and KPI tracking
• Conduct bi-weekly coaching sessions and address agent health and well-being
• Perform semi-annual reviews, driving promotions and performance-based growth
• Support agents by ensuring their needs are met and they are consistently performing at their best

Work Hours:

• US PST, Monday to Friday (Full-Time, Long-Term)

Compensation & Perks:

• $6/hr + Performance & Recognition Bonuses
• Health & Dental Insurance
• Paid Time Off
• Year-End Bonus
• Performance & Recognition Incentives

PC & Internet Requirements:

• Personal PC with at least an i5 processor (or equivalent)
• Minimum 20 Mbps upload and download speed

How to Apply:

• Submit your application here: https://forms.gle/vTaYeZ4tFsJafEzQ
• Use Application Code: JAZZHR

Ready to lead and drive success? Apply now and join our dynamic, fast-growing team!